Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
Disinfrate ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways, including:
Personal Data
When you contact us or request a quote, we may collect:
- Name
- Email address
- Property address (for service provision)
- Details about your garden and service requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address
How We Use Your Information
We use the information we collect for various purposes:
- To respond to your enquiries and provide requested services
- To prepare and send quotes for garden services
- To schedule and perform garden maintenance work
- To improve our website and services
- To communicate with you about your service appointments
- To comply with legal obligations
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legitimate interests: Processing necessary for our legitimate interests, provided these are not overridden by your rights
- Consent: Where you have given consent for specific processing activities
- Legal obligation: Processing necessary for compliance with a legal obligation
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (subject to confidentiality agreements)
- Professional advisers such as lawyers and accountants
- Regulatory authorities when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For customers, we typically retain records for seven years following the end of our business relationship.
Your Rights
Under data protection law, you have rights including:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate data
- Erasure: The right to request deletion of your data in certain circumstances
- Restriction: The right to request restriction of processing in certain circumstances
- Portability: The right to request transfer of your data to another organisation
- Objection: The right to object to processing in certain circumstances
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Disinfrate
47 Greenfield Lane
Leeds, LS8 3PQ
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.